That sounds like a bad sign and probably means what you received is not the real compound. Fillers that are commonly added should still go into solution without trouble, so complete failure to dissolve suggests something else is in the vial. Without knowing the contents it is probably unwise to use it. A pH mismatch with the BAC could be a factor but the filler should still dissolve anyway. Any pictures available?
It's pretty obvious what the issue is. I got some eloralintide powder that refuses to mix into BAC water even after hours and then trying to shake it up with a massage gun. Has anyone else run into problems with this compound?